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Custom Made In The U.S.A. Hand Assembled Professional Ear Gear |
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We Guarantee our products for one year. Refunds are given as repair or exchange for a defective unit only. We work as fast as we can to get your unit out to you Your unit is built after it is ordered. We do not keep stock units on hand. Every unit is hand assembled and customized for you. From time to time we will encounter a backordered part. Please be patient with us and know you will have the best possible product we can make. Thanks so much, Ross Martin Audio |
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Builds When we do a build for you we go by the information on the paypal receipt. Not previous email exchanges. When you checkout make sure you leave us a detail message of exactly what you want in the note to seller. So we do not miss something. Please know your interface. Don’t have us build a stereo toshlink DAC and then hook it up to your Adat™ interface and then wonder why it doesn't work. |
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If you think you have a defective unit under warranty. Return Shipping is your responsibility. |
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We are sorry but we no longer send out demo units. Some seem to think the word demo means the same thing as free. Demo units cost us bucks to build and when they don’t come back. You get the idea. |
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Cancellations: We will only accept a cancellation within the first 48hrs of your order. After that your payment is in our system buying parts etc. If you decide to cancel after that we will sell your unit and get you a refund as fast as possible.. We are not some giant company taking in hundreds of orders a day and are not setup to make instant cash refunds. Thank you. |
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Mabry and I are working our tails off getting your orders out. We never had any idea our products would take off like they have and are working overtime seven days a week to get your orders built/tested and shipped. Thanks so much for your support it helps to keep the lights on!!! Mabry and Ross |